To use word cloud in your surveys, read our help files on how to set up a word cloud. Studying the word cloud can give you ideas about aspects that made your customers’ experience good or bad.
Limited questions: You can have a limited number of open-ended questions for the word cloud and still derive deep insights.This gives you the time and direction to take corrective actions. Quick results: Using a word cloud delivers quick results, and you can derive inferences faster.This helps in collecting better insights from your online questionnaires. This helps in gauging how their sentiments better and a word cloud helps assimilate this information better and in one place. Pick a shape, select colors and fonts and choose how to draw the words. Or enter individual words manually in the word list. Deeper insights: With open-ended questions, respondents tend to give out more information and are more candid. Paste text, upload a document or open an URL to automatically generate a word- or tag cloud.Advantages of creating surveys with a word cloud the word cloud will be populated and show you the prominence of those phrases or words. Based on the frequent usage of words or phrases such as good, satisfied, bad, negative, dissatisfied, unhappy, delighted, etc. These words can from blogs, websites, tweets, or any given text. Customers will put in comments and feedback in the open-ended questions. A word cloud or tag cloud is a cluster of words placed randomly on a cloud with different font sizes or colors. While word clouds are often ridiculed, they do scale well. The size of each country in the cloud is in proportion to its GDP. Uses of word cloud in surveysĪ word cloud can come in handy when conducting customer satisfaction surveys. The common option: A word (phrase) cloud A word cloud with phrases can be a useful addition or alternative to regular word clouds. The word cloud would typically have words or phrases such as really bad, disappointed, excellent, revisit, good service, high price, poor quality, value for money, etc. Looking at the result of the tag cloud in your report, you can clearly understand if their experience was positive or negative. So a word cloud for this essentially would have words such as long, bad, unplanned, unscheduled, pleasant, informative, boring, etc.Ģ) If you are conducting customer experience surveys, word cloud comes in handy to quickly understand customer feedback. Based on that, you can determine if their experiences were good or bad. Using the tag cloud, you can determine which phrases or words were most used in the open-ended responses. This section has open-ended questions with regards to your onboarding experience or processes. Examples of word cloud analysis in a surveyġ) Imagine you are conducting an employee experience survey. Word clouds or weighted lists display words or survey responses as a text graphic, the most common value written represented by the largest text. The tag cloud or word cloud excludes commonly used words to bring forth important words from survey responses. A word cloud analysis, also known as a weighted list, represents visually the most commonly used phrases or words from your open-ended answers.
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